Frequently Asked Questions
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Questions on how we service our products
What do I do if the software doesn't work as expected?
Make sure that you are using the latest version of the software. All licence holders can use
all versions of a product, and it is recommended that you always use the latest version. If the problem is
still evident in the latest version,
contact us
describing the issue. Please provide as much information as you can. Our best chance of helping you is
being able to recreate your issue. The more detailed you are, the more easily we can help you.
If the problem is in a GUI product, consider whether a screenshot might help describe the problem;
if you issued a command, tell us that command; if a particular message causes the error, consider sending
us that message (using QLOAD or
dmpmqmsg).